Interlink Advantage’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Interlink Advantage’s policies and procedures are subject to change.
In the course of serving its customers, Interlink Advantage acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to Interlink Advantage by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by Interlink Advantage in the normal course of providing service. Interlink Advantage also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. For example, Interlink Advantage uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Interlink Advantage. In addition, Interlink Advantage may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
Data Security
Interlink Advantage will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Interlink Advantage, its partners, its employees and other customers of Interlink Advantage’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Interlink Advantage has appropriate physical, electronic, and managerial procedures in place.
How is customer information used?
Interlink Advantage does not share customer information with third-parties, however Interlink Advantage may use customer information to provide its customers with system information or information about new or upgraded products.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded products from Interlink Advantage and Interlink Advantage partners by contacting Interlink Advantage by phone or in writing or by clicking on the “unsubscribe” link on an e-mail announcement. However, customers may not opt out of receiving information from Interlink Advantage which is essential for maintaining or updating customers’ accounts or system information.
Most customers may access and modify their personal information via their online personal control panel/account information page at www.interlinkadvantage.com/cpanel. All other customers may access and modify their personal information by contacting Interlink Advantage’s billing department by phone or by e-mail at billing@ilinkadv.com.
Domain name customers who have registered a domain name with Interlink Advantage and wish to change the Technical Contact from Interlink Advantage to another company, may send a request to support@ilinkadv.com. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.
Disclosure of customer information and communications
Interlink Advantage will not otherwise disclose its customers’ personal and account information unless Interlink Advantage has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Interlink Advantage, Interlink Advantage’s customers, or others, or where Interlink Advantage has a good faith belief that the law requires such disclosure.
Interlink Advantage also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Interlink Advantage stores or transmits for its customers. The circumstances under which Interlink Advantage will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Interlink Advantage and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that Interlink Advantage determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Interlink Advantage and appear to pertain to the commission of a crime.
Interlink Advantage disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Interlink Advantage will, however, review, delete or block access to communications that may harm Interlink Advantage, its customers or third parties. The grounds on which Interlink Advantage may take such action include, but are not limited to, actual or potential violations of Interlink Advantage’s Acceptable Use Policy.
